FAQs

IS JHO COSMETICS AN ECO-FRIENDLY COMPANY?
Yes, we are passionate about being sustainable, eco-conscious, and eco-friendly. We try to minimize the use of plastics in our packaging and shipping materials. Most of our skin care product packaging is made of sustainable glass. We use recyclable PET containers for bath and shower products to ensure safety.

IS JHO COSMETICS A CRUELTY-FREE COMPANY?
Yes, we are proud to be a cruelty-free company.

HOW LONG IS PROCESSING TIME?
Orders will be processed and shipped within 3-7 business days. Due to increased volume during holidays or promotions, orders may take up to 8-10 business days to be processed and shipped.

HOW LONG DOES SHIPPING TAKE?
Standard USPS Shipping usually takes 2-7 business days. You will receive a tracking number once your order is fulfilled.

WHAT MAIL CARRIER DO YOU USE?
All orders are shipped via the United States Postal Service (USPS).

WHAT ARE YOUR BUSINESS HOURS?
Our business hours are Monday - Friday 9:00 AM - 5:00 PM PST. We are closed on all major US holidays.

IF I HAVE QUESTIONS, WHO DO I CONTACT?
Please email us at info@jhocosmetics.com and we will be happy to assist you.